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STORE POLICY

All items are Handmade by YOSTER Studio, in Tel Aviv.

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TRANSIT TIME

Complementary worldwide DHL shipping on most orders.

Express shipping costs €55.

Free shipping on orders over €290.

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> We work on a made-to-order method, please check for the maximum business days for shipping under the description of the jewelry you purchased.

> We are a small team, so we appreciate your patience, and promise it will be worth the wait! 

> Please don't hesitate to reach out if you are concerned about an order reaching you by a certain date.

> For rush service of fewer than two weeks, please email info@b-yoster.com with the subject line "Rushed-Order", and we will do our best to accommodate.

> Once your order is ready we'll follow up with the tracking number.

 

​RETURNS AND EXCHANGES

All jewelry is handmade so there might be a slight difference from the image. Please allow small imperfections due to the nature of handmade work. If you are unsatisfied with your purchase you can return or exchange unworn jewelry, for a refund to your original method of payment. Custom-made items are not eligible for return.

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How to return or exchange:

  1. Email info@b-yoster.com with the subject line "Return" or "Exchange" and attach photos if applicable.

  2. Returns must be placed within 14 business days of receipt to receive a refund. We'll not be able to accept returns after the established timeframe.

  3. Customers are responsible for the return shipping cost and insurance. We are not responsible for any lost packages during the return process. 

  4. Taxes, duties, shipping, and additional charges on orders will not be refunded.

  5. If the item is not returned in its original condition and packaging, the customer is responsible for any loss in value. 

  6. When returning a package, you MUST remove all labels from the box and mark it "Returned Goods" (on a label provided by the post, or simply written on the box). If not thus marked, the package will likely be delayed by customs when incoming, and we may not be able to retrieve it and send you a refund.

  7. Upon refund of a transaction, a 6% charge on the cost of the product will be added, according to law.

  8. After we receive your return, please allow 3 to 4 days while we carefully inspect it and process the refund.

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RETURN ADDRESS

YOSTER

Eliat 22/2

6684602

Tel-Aviv

Israel

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PAYMENT

Payments are accepted through PayPal and by Credit Card, a secure online payment system.

Custom duties and VAT are not included in the item price. 

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